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Canada (162,320)
MGTA01H3 (583)
H Laurence (25)
Chapter 10

Chapter 10 Motivating and Leading Employees.doc

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Management (MGT)
H Laurence

Chapter 10 Motivating and Leading EmployeesPsychological contract the set of expectations help by an employeeconcerning what he or she will contribute to an organization contributions and what the organization will provide the employee inducements in returnAll organizationswant value from their employees andmust give employees the right inducementsHuman relations interactions between employers and employees and their attitudes towards one anothernow job permanence is less likely alternative inducements like benefits may be needed insteadThe Importance of Job satisfaction and MoreJob Satisfaction the pleasure and feeling of accomplishment employees derive from performing their jobs wellMorale the generally positive or negative mental attitude employees toward their work and workplaceSatisfied employees likely to have high moraleMorale reflect the degree to which they perceive that their needs are being met by their jobsMorale is determined by job satisfaction and satisfaction with such things as pay benefits coworkers and promotion opportunitiesWhy Business needs Satisfied EmployeesLow morale may result in high turnoversTurnover the percentage of an organizations workforce that leaves and must be replacedSome turnover good cuz it weeds out low performing workers in organizationBut high turnovers result in numerous vacancies disruption in production decreased productivity and high retraining costs2005 average turnover rate in Canada was 8 up from 66 in 2004Highest turnover rates are retail serviceslowest are natural resources and communicationstelecommunicationsMotivation in the WorkforceMotivation the set of forces that causes people to behave in certain waysMany theories have been proposed on motivationClassical theory and scientific management behaviors theory
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