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MGTA02H3 (361)

chapter three book/ class notes

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University of Toronto Scarborough
Management (MGT)
Chris Bovaird

Chapter 3 Managing Information Systems and Communication Technology Information Management: An Overview Terms: Information manager: the manager responsible for the activities needed to generate, analyze and disseminate information that a company needs to make good decisions. Information management: an internal operation that arranges the firms information resources to support business performance and outcomes. - Data versus Information: Data: raw facts and figures. Information: a meaningful, useful interpretation of data. - Information systems: Information systems (IS): an organized method of transforming data into information that can be used for decision making. Example: text, format, commands word processor finished document New Business Technologies in the Information Age - Electronic Business and Communications Technologies: Electronic information technologies (EIT): IS applications based on telecommunications technologies. EITs enhance the performance and productivity of general business activities by performing two functions: providing coordination and communication within the firm, and speeding up transactions with other firms. - Six types of EIT: Fax machine (facsimile machine): a machine that can quickly transmit a copy of documents or graphics over telephone lines. Voice mail: A computer-based system for receiving and delivering incoming telephone calls. Electronic mail (email) system: electronic transmission of letters, reports, and other information between computers. Electronic conferencing: allows people to communicate simultaneously from different locations via telephone, video or email group software. Groupware: a system that allows two or more individuals to communicate electronically between desktop PCs. - Data Communication Networks: Data communication networks: global networks that permits users to send electronic messages quickly and economically. Internet: A gigantic network of networks that serves millions of computers, offers information on businesses, science, and government, and provides communication flows among more than 170,000 separate networks around the world. Internet service provider (ISP): A commercial firm that maintains a permanent connection to the internet and sells temporary connections to subscribers. World Wide Web: A system with universally accepted standards for storing, retrieving, formatting and displaying information on the Internet. Web servers: dedicated workstations large computers that are customized for managing, maintaining and supporting www.notesolution.com
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