MGTA02H3 Chapter Notes - Chapter 1: Toothpaste, Advance Healthcare Directive, Master Production Schedule
6 Dec 2012
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MGTA02H3 Full Course Notes
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Part one chapter one producing goods and services. Service operations: production activities that yield intangible services. Goods production: production activities that yield tangible products. The term production historically referred to the making of physical goods like automobiles, toothpaste, televisions, toys, etc. The term now also refers to services. Service managers focus less on equipment and technologt and more on the human element in operations because the success or failure may depend on provider-customer contact. Production operations have become a lot safer, with more technology. They have also become a lot more environmentally friendly. New technology has allowed machines to run more cleanly, quickly, and safely. To understand the production process of a firm, you need to understand the importance of products, both goods and services. Products provide businesses with both economic results (profits, wages, etc) and non-economic results (new technology, innovations, pollution)
