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MGTA02H3 (363)
Chapter 2

Chapter 2 - MGTA04.docx

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Department
Management (MGT)
Course
MGTA02H3
Professor
Chris Bovaird
Semester
Winter

Description
Chapter 2 – Increasing productivity and Quality- MGTA04 - Productivity – is a measure of economic performance. It measures how much is produced relative to the resources used to produce it. - It considers both the amounts of and the quality of what is produced. By using materials more efficiently, the quantity of output will be greater. - Quality – a product’s finesses for use in terms of offering the features that consumer wants. - Most countries use Labour Productivity to measure their level of productivity. Labour productivity of a country = Gross domestic product / Total number of workers. - Partial productivity ratio calculated by dividing the gross domestic product by total number of workers. - The difference from productivity from nation to nation the answer lies in many factors: technologies, human skills, economic policies, natural resources, and even in condition. - Canada’s competitiveness is a concern because we have been living off our rich diet of natural resources. Canada will have to start emphasizing innovation and develop a more sophisticated mix of products if its hope to successful in international markets. Porter criticizes Domestic Productivity: - National must be concerned about domestic productivity regardless of their global standing. - A country that improves its ability to make something out of its existing resource can increase the wealth of all its inhabitants. Additional wealth from higher productivity can be shared among workers, investors, and customers. That is the reason why investors, manager, and workers are all concern about productivity of a company. Manufacturing Vs Service productivity: - Manufacturing productivity is higher than service productivity and it has been known for many years. - This is because “Baumol’s disease” he argued that since the service sector focused more on hands-on activity machines couldn’t replace, it would be more difficult to increase productivity in service. - In present day, productivity gain are starting to appear among a wide array of service producers such as airlines, pet stores, package delivery companies, providers of financial services, and retail establishment. Industry Productivity: - Technological advances have also given the computer industry a productivity edge in many areas. - One reason for the improvement is a new technology called continuous casting. New processes have meant immense saving in both labour and energy. - The productivity of specific industries concerns many people for different reason. Labour unions need to take it into account in negotiating contracts, since highly productive industries can give raise more easily than can less productive industries. Company Productivity: - High productivity gives a company a competitive edge because it cost are lower. Lower price, greater profit. Also give worker higher wages without raising prices. - It also helps investors in buying and selling stocks from the company. - Managers use information about productivity trends to plan for new products, factories, and funds to stay competitive in the years ahead. Total Quality Management: - Companies have looked into not only in the quantity due to their productivity but also their quality. - Quality advocate such as Joseph Juran and Kaoru Ishikawa introduced methods and tools for implementing quality Juran’s “quality trilogy”, quality planning, and quality control and quality improvement. - They also developed quality tools for day-to-day works activities because they knew that without employee participation, real quality improvement would never happen. - Ishikawa developed so called “fishbone diagram” or “cause-and effect diagrams” or “Ishikawa diagrams” that help teams for employee investigate and track down causes of quality problems in their work area. Manager for quality: - Total quality Management (TQM) – a concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards.
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