Textbook Notes (363,371)
Canada (158,351)
MGTA02H3 (361)
Chapter 3

Chapter 3-MGTA04

6 Pages
Unlock Document

University of Toronto Scarborough
Management (MGT)
Chris Bovaird

Chapter 3 -Managing Information Systems and Communication Technology Information Management:An Overview  information managers o manager responsible for activities needed to generate, analyze and disseminate information that companies need to make decisions  information management o internal operation that arranges the firm's information resources Data vs. Information  data o raw facts and figures .e.g. advertising of toothpaste went up by 23%  information o usefully interpreted data Information Systems  information system o organized method of transforming data into information  steps for using data for decisions making o determine what info is needed o gather data o convert data into info o control the flow of info (so it only goes to the people who need it) The Expanding Scope of Infromation Systems  IS applications were more technically focussed before e.g. processing payroll data, now they are used to analyze management problems e.g. employee absence and turnover  IS is now very important in business planning  there is increased interdependence between the company's business strategy and its IS Electronic Business and Communications Technologies Electronic Information Technologies  electronic information technologies (EIT) o IS applications that are based on telecommunications technologies o EITs use netowrks of appliacnes or devices e.g. cellphones  6 most commonly used o fax machine o voicemail o email o electronig conferencing  includes data conferencing: allows people to work simultaneously on the same document o groupware  allows individuals to communicate electronically between computers o digital information services Data Communication Networks  data communication networks o e.g. www o global netowrks that permit users to send electornic messages  difference between internet and www o internet-network of networks o www-a way/method of accessing info on networks  Internet service provider (ISP) o commercial firm that maintains a permanent connection to the internet and sells temporary connections to subscribers  URL o specifies the storage location of eg. Air Canada's web pages  web server o large computers that are customized for managing websited  browser o software that enable the user to access info on the web  directories o type in key words and the directory retrieves a list of websites with titles containing those words  search engine o does not pre-classify web pages into a directory  intranet o internal websites containing info  firewalls o ensure that internal computer systems are not accessible to outsiders  extranets o allows outsiders limited access to a firm's internal info system e.g. seeing what products are available for sale or not Leaner Organizations  leaner companies because have: o fewer employees o simple organizational structures o reduction in middle-management positions (less layers in organizational structure) More Flexible Operations  mass-customization o because of technology, able to produce large amounts of products, but allowing the customer's to customize the product Increased Collaboration  technology is making better collaboration between companies and organizations Netowrking and the Virtual Company  virtual company o can be a temporary team assemble by a single organization or o can be created by several allied firms Greater Independence of Company and Workplace  more and more people are working in the workplace Improved Management Processes  before, top managers did not bother getting all the detailed info from bottom managers (e.g. inventories) because it took so much time to come  now, top managers can find the status of any order and inspect stats etc. Enterprise Resource Planning  enterprise resource planning (ERP) o large informat
More Less

Related notes for MGTA02H3

Log In


Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.