Textbook Notes (367,974)
Canada (161,538)
MGTA02H3 (363)
Chapter 1

Chapter 1 summary notes

4 Pages
151 Views
Unlock Document

Department
Management (MGT)
Course
MGTA02H3
Professor
Chris Bovaird
Semester
Winter

Description
MGTA04 Chapter 1 - service operations: production activities that yield tangible and intangible service products - goods production: production activities that yield tangible products WHAT DOES PRODUCTION MEAN TODAY? - production refers to both services and goods - today customers are very involved bc of advances in electronic communication The Growth of Global Operations - production operations have become much environmentally friendly - with the internet, servicegoods producers are integrating their production activities with those of far-off suppliers and customers CREATING VALUE THROUGH PRODUCTION - products provide business with both economic results (prots, wages...) and non-economic results (new technology...) - production has been replaced with operations - a term that reects both products and services - Operations (production) management: the systematic direction and control of the processes that transform resources into nished goods and services. - Production managers: managers responsible for ensuring that operations processes create value and provide benets Operation Processes - operation process: a set of methods and technologies used in the production of a good or a service - We describe goods according to the kind of transformation technology they require (e.g. whether their operation process combines resources or break them) - Goods-manufacturing processes can be classied in 2 ways: 1. Types of transformation technology (turn raw material into goods): - chemical processes (raw materials are chemically altered) - fabrication process (mechanically alter the basic shape or form of a product) - assembly process (put together various components) - transport processes, clerical process 2. Analytical versus Synthetic Processes: - analytical process: any production process in which resources are broken down - synthetic process: any production process in which resources are combined. - Service-producing processes (according to customer contact): 1. High contact system: a system in which the service cannot be provided wout the customer being physically in the system (e.g. transit systems) 2. Low contact system:Asystem in which the service can be provided wout the customer being physically in the system (e.g. lawn care service) Differences Between Service and Manufacturing Operations - inputs for a service production are people with unsatised needs or require some form of care. The nish productsoutputs then, are people with needs met. - goods are produced while services are performed. - 3 key qualities in services: intangibility, customization and unstorability 1 www.notesolution.com
More Less

Related notes for MGTA02H3

Log In


OR

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit