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MGTA02H3 (361)
Chapter 3

Chapter 3 summary notes

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University of Toronto Scarborough
Management (MGT)
Chris Bovaird

MGTA04 Chapter 3 INFORMATION MANAGEMENT:AN OVERVIEW - managers now turn to digital technology as an integral part of organizational resources and as a means of conducting everyday business - most businesses regard their info. as a private resource - information managers: the manager responsible for the activities needed to generate, analyze, and disseminate information that a company needs to make good decisions - information management: an internal operation that arranges the rms information resources to support business performance and outcomes Data versus Information - Data: raw facts and gures - Information:Ameaningful, useful interpretation of data Information Systems - Information system (IS): an organized method of transforming data into information that can be used for decision making - IS managers must rst determine what data is needed, then convert to information and control ow of information and make sure it only goes to ppl who need it NEW BUSINESS TECHNOLOGIES IN THE INFORMATIONAGE - technology = new organizational designs The Expanding Scope of Information Systems - relationship between IS and organizations is fast changing (from processing payroll data to control purposes) - IS are crucial in planning - increased interdependence between a companys business strategy and its IS (to effectively support a strategy, systems softwarehardware must be integrated) Electronic Business and Communication Technologies - E-communications allow for instantaneous communication = meeting needs of companies - Electronic information technologies (EIT): IS applications based on telecommunications technologies (uses networks of applicants or devices eg. cell phones and computers). Enhances performance and productivity by 2 functions 1. Providing coordination and communication win the rm 2. Speeding up transactions wother rms - 6 most used innovations: 1. fax machine:Amachine that can quickly transmit a copy of documents or graphics over telephone lines 2. Voice mail: a computer-based system for receiving and delivering incoming telephone calls 3. email system: electronic transmission of letters, reports, and other info. between computers 4. electronic conferencing:Allows people to communicate simultaneously from different locations via telephone, video or email group software 5. groupware: a system that allows 2(+) individuals to communicate electronically btwn PCs 6. Digital information services provides general info to everyone about a company 1 www.notesolution.com
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