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Chapter 3

Chapter 3 - Managing Information Systems and Communication Technology.docx

4 Pages

Management (MGT)
Course Code
Chris Bovaird

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Chapter 3 Managing Information Systems and Communication Technology Information Managers - The manager responsible for the activities needed to generate, analyze, and disseminate Information that a company needs to make good decisions Information Management - An internal operation that arranges the firm's information resources to support business performance and outcomes Data - Raw facts and figures Information - A meaningful, useful interpretation of data Information System (IS) - An organized method of transforming data into information that can be used for decision making Electronic Business and Communications Technology Electronic Information Technologies (EIT) - IS applications based on telecommunications technologies 2 functions: - Providing coordination and communication within the firm - Speeding up transactions with other firms - 6 most widely used in today's business systems: - Fax Machines - Voice Mail - Email - Electronic Conferencing - Allows people to communicate simultaneously from different locations via telephone, video, or email group software - Groupware - system that allows two or more individuals to communicate electronically between desktop PCs Data Communication Networks - Global networks that permit users to send electronic messages quickly and economically Internet - A gigantic network of networks that serves millions of computers, offers information on business, science, and government, and provides communication flows among more than 170,000 separate networks around the world Internet Service Provider (ISP) - A commercial firm that maintains a permanent connection to the internet and sells temporary connections to subscribers World Wide Web - A system with universally accepted standards for storing, retrieving, formatting, and displaying information on the internet Web Servers - Dedicated workstations, large computers that are customized for managing, maintaining, and supporting websites Browser - Software that enables a user to access information on the web Directories - Features that help people find the content they want on the web. The user types in key words and the directory retrieves a list of websites with titles containing those words Search Engine - Software for searching web pages that does not pre-classify them into a directory Intranet - A company's private network that is accessible only to employees via entry through electronic firewalls Firewall - Hard and software security systems that ensure that internal computer systems are not accessible to outsiders Extranet - A network that allows outsiders limited access to a firm's internal information system Mass-Customization - Producing large volumes of products or services, but giving customers the choice of features and options they want Enterprise Resource Planning (ERP) - Large information systems for integrating all the activities of a company's business units Knowledge Workers - Employees whose jobs involve the use of information and knowledge as the raw materials of their work Major Systems by Level Transaction Processing Systems (TPS) - Applications of information processing fo
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