MGTA02H3 Chapter Notes - Chapter 6: Intangibility, Operations Management, Gantt Chart
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MGTA02H3 Full Course Notes
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Chapter 6 operations: making the things that people want: operations: the function of the business that transforms factors of production into the goods or services that customers want. If a (cid:271)usi(cid:374)ess" ope(cid:396)atio(cid:374)s fail to se(cid:396)(cid:448)e its pu(cid:396)poses, it"ll lose (cid:272)usto(cid:373)e(cid:396)s a(cid:374)d fail as a result. Businesses can hire photographers to take photos for menus and in-store signs: operations occur in any workplace/location, operations management: management of the creation of goods and services, and their satisfactory provision to the buyer. Special characteristics of services: unlike production operations where inputs turn into finished material goods, in service operations the outputs are people whose needs have been met. Makes the provision of services more complex than the production of goods. Goods can be made in advance, services are performed immediately: goods can be made in a different place and time from their purchase/consumption, whereas for services, it relies on immediately satisfying customer needs.
