Textbook Notes (368,651)
Canada (162,033)
MGTA02H3 (363)
Chapter 3

chapter 3 notes

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Management (MGT)
Chris Bovaird

Chapter 3 Managing Information Systems and Communication Technology Notes Information Management: An Overview N every major firms business activitiesdesigning services, ensuring product delivery and cash flow, evaluating personnel, creating advertisingis linked to information systems N information managerthe manager responsible for the activities needed to generate, analyze, and disseminate information that a company needs to make good decisions N information managementinternal operation that arranges firms info resources to support business performance and outcomes Data Versus Information N dataraw facts and figures N informationa meaningful, useful interpretation of data N although business people often complain that they receive too much information, they usually mean that they get too much data N challenge for businesses is to turn flood of data into information and to manage that information to their best advantage Information Systems N one response to this challenge has been the growth of the information system (IS) N information system (IS)an organized method of transforming data into information that can be used for decision making N IS managers must first determine what information is needed, then they must gather the data and apply the technology to convert data into information; they must also control the flow of information so that it goes only to those people who need it N supplied information varies according to such factors as functional areas in which people work and their management levels N at all levels, informational quality depends on an organizations technological resources and on the people who manage them New Business Technologies in the Information Age The Expanding Scope of Information Systems N relationship between information systems and organizations is among the fastest-changing aspects of business today N at one time, IS applications were narrow in scope and technically focussedprocessing payroll data, simulating new engineering designs, compiling advertising expenditures N but soon managers began using IS systems not merely to solve technical problems, but to analyze management problems, especially for control purposesapplying quality control standards to production, comparing costs against budgeted amounts, keeping records on employee absences and turnover N managers routinely use IS to decide on a firms products and markets for the next 5 to 10 years; the same database that helps marketing analyze demographics for millions of customers is also used for higher-level applications as financial planning, managing materials flows, and setting up electronic funds transfers with suppliers and customers N another basic change in organizations is an increased interdependence between a companys business strategy and its IS Electronic Business and Communication Technologies N pressure to maintain better communications and information systems are increasing as competition intensifies and as organizations expand into global and e-business operations N new electronic information technologies and more advanced data communication networks are meeting needs of such companies Electronic Information Technologies N electronic information technologies (EIT)IS applications based on telecommunications technologies N EITs use networks of appliances or devices to communicate information by electronic means N EITs enhance the performance and productivity of general business activities by performing two functions: 1) Providing coordination and communication within the firm 2) Speeding up transactions with other firms N six of most widely used innovations in todays digital business systems are as follows: o fax machinea machine that can quickly transmit a copy of documents or graphics over telephone lines o voice maila computer-based system for receiving and delivering incoming telephone calls o electronic mail (email) systemelectronic transmission of letters, reports, and other information between computers o electronic conferencingallows people to communicate simultaneously from different locations via telephone, video, or email group software o groupwarea system that allows two or more individuals to communicate electronically between desktop PCs o commercial digital information services provide online information for both special-purpose and general topics Data Communication Networks N data communication networksglobal networks that permit users to send electronic messages quickly and economically N interneta gigantic network of networks that serves millions of computers, offers information on business, science, and government, and provides communication flows among more than 170 000 separate networks around the world N internet service provider (ISP)a commercial firm that maintains a permanent connection to the internet and sells temporary connections to subscribers N World Wide Websystem with universally accepted standards for storing, retrieving, formatting, displaying info on internet N web serversdedicated workstations (large computers) that are customized for managing, maintaining, and supporting websites N browsersoftware that enables a user to access information on the web www.notesolution.com
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