MGTA02H3 Chapter 10: Chapter 10

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5 Jan 2011

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Human relations: interactions between employers and employees and their attitude toward one another. The i mportance of job satisfaction and morale. Job satisfaction: the pleasure and feeling of accomplishment employees derive from performing their jobs well. Morale: the generally positive or negative attitude of employees toward their work and workplace. By ensuring that employees are satisfied, management gains a more efficient and smooth-running company. Satisfied workers work hard and t ry to make useful contributions to the organization. Dissatisfied workers likely to be absent due to minor illnesses, personal reasons, or a general disinclination to go to work. Low morale results in high turnover www. notesolution. com: tu rnover: the percentage of an organization"s workforce that leaves and must be replaced. Motivation: the set of forces that causes people to behave in certain ways. frederick taylor (the scientific management), an industrial engineer wrote.

Related Questions

1. Which of the following is a reason that training and development are key ingredients to the competitiveness of firms? a) Rapid change e.g. technology, requires employees continually learn new skills b) The new psychological contract has created the expectation that employees invest in their own career development c) Growing reliance on teamwork creates a demand for the ability to solve problems in teams d) Diversity and globalization require that employees be able to work well with people who are different from them e) All of the choices are correct

A central characteristic of "management by objectives" is that:

A goals are set by top management and followed without question by others within the organization.

B. employees are given complete freedom to set their own goals as long as they are consistent with broad guidelines established by top management.

C. goals are set through a process involving all members of the organization.

D. it assumes that management must motivate employees since employees are incapable of motivating themselves.