Textbook Notes (368,566)
Canada (161,966)
MGTA02H3 (363)
Chapter 10

Chapter 10

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Management (MGT)
Chris Bovaird

Chapter 10: Motivating and leading employees PHYCHOLOGICAL CONTRACTS IN ORGANIZATIONS Psychological contract: the set of expectations held by an employee concerning what he or she will contribute to an organization (contributions) and what the organization will provide the employee (inducements) in return o If psychological contracts are created, maintained, and managed effectively, the result is likely to be works who are satisfied and motivatedon the other hand, poorly managed psychological contracts may result in dissatisfied, unmotivated workers Human relations: interactions between employers and employees and their attitude toward one another THE IMPORTANCE OF JOB SATISFACTION AND MORALE Job satisfaction: the pleasure and feeling of accomplishment employees derive from performing their jobs well Morale: the generally positive or negative attitude of employees toward their work and workplace Why businesses need satisfied employees: By ensuring that employees are satisfied, management gains a more efficient and smooth-running company Satisfied workerswork hard and try to make useful contributions to the organization Dissatisfied workerslikely to be absent due to minor illnesses, personal reasons, or a general disinclination to go to work Low morale results in high turnover www.notesolution.com
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