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MGTA02H3 (361)
H Laurence (23)
Chapter 1

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University of Toronto Scarborough
Management (MGT)
H Laurence

MGTA03 Chapter 1 Producing Goods and Services Service operations production activities that yield intangible servicesGoods operations production activities that yield tangible products Service operations focus more on providercustomer contact because success and failure depends on customers involvementGlobal competitionfasterpaced more complexProduction operations became environmental friendly by eliminating process using smaller equipmentsProducts provide businessEconomic results profits wages goods purchased from other companiesNoneconomic results technology innovations pollutionProductionmanufacturingoperations Operations production management the systematic direction and control of the processes that transform resources into finished goods and services Production managers managers responsible for ensuring that operations processes create value and provide benefits EX FarmersBring raw materials and labour under a production plan Operations process a set of methods and technologies used in the production of a good or a service Two different ways of goodsproducing process type of transformation technology and analytic VS synthetic processesTypes of Transformation TechnologyChemical processes alter raw materials aluminum steel fertilizer petroleum paintFabrication processes alter basic shape or form of a product metal woodworking textileAssembly processes put together various components electronics appliance carsTransport processes trucks from plants to warehouses to storesClerical processes transform information from data to reportsAnalytic VS Synthetic ProcessAnalytic process any production process in which resources are broken down ex Extract minerals from mine ore called bauxiteSynthetic process any production process in which resources are combined ServicesProducing Processes High contract process a system in which the service cannot be provided without the customer being physically in the system transit system Low contact process a system in which the service can be provided without the customer being physically in the system lawn care services
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