MGTA02H3 Chapter 1: Chapter 1.docx
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MGTA02H3 Full Course Notes
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Document Summary
Service operations: production activities that yield intangible services. Goods operations: production activities that yield tangible products. Service operations focus more on provider-customer contact because success and failure depends on customers" involvement. Production operations became environmental friendly (by eliminating process, using smaller equipments) Economic results (profits, wages, goods purchased from other companies) Operations (production) management: the systematic direction and control of the processes that transform resources into finished goods and services. Production managers: managers responsible for ensuring that operations processes create value and provide benefits (ex. Bring raw materials and labour under a production plan. Operations process: a set of methods and technologies used in the production of a good or a service. Two different ways of goods-producing process: type of transformation technology and analytic vs synthetic processes. Chemical processes (alter raw materials: aluminum, steel, fertilizer, petroleum, paint) Fabrication processes (alter basic shape or form of a product: metal, woodworking, textile) Assembly processes (put together various components: electronics, appliance, cars)
