Textbook Notes (368,952)
Canada (162,303)
MGTA02H3 (363)
Chapter 1

Chapter 1

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Management (MGT)
Chris Bovaird

Chapter 1: Producing Goods and Services Service Operations: Production activities that yield tangible and intangible service products Goods Operations: Production activities that yield tangible products. WHAT DOES PRODUCTION MEAN TODAY? - as a rule, service-sector managers focus less on equipment and technology than on the human element in operations because success or failure may depend on provider-customer contact. The Growth of Global Operations Instead of needing to maintain continuous mass production, firms today face constant change. smart equipment now used in production process. With the internet, producers of both services and goods are integrating their production activities with those of far off suppliers and customer. CREATING VALUE THROUGH PRODUCTION products provide businesses with both economic results(profits, wages, goods purchased) and non-economic results (new technology, innovations, pollution). Term productions has been replaced by operations because it represents both goods and services Operations Management: is the systematic direction and control and of the proceses that transform resources into finished goods and services. -thus productions managers are ultimately responsible for creating utility for customers. -not all productions managers work in factories; farmers are also productions managers. Operations Processes an operations process: is a set of methods and technologies used in the production of a good or service. www.notesolution.com
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