Textbook Notes (368,070)
Canada (161,617)
MGTA02H3 (363)
Chapter 1

chapter 1

8 Pages
43 Views
Unlock Document

Department
Management (MGT)
Course
MGTA02H3
Professor
Chris Bovaird
Semester
Winter

Description
Chapter 1: Producing Goods and Services Service operations- production activities that yield tangible and intangible service products, example: store clerk, instructors, bus drivers Goods production- production activities that yield tangible products, example: newspapers, buses, books What Does Production Mean Today? -production also means services -service sector managers focus less on equipment and technology than on the human element in operations -success or failure may depend on provider-customer contact -a key difference between production and service operations is the customers involvement in the latter -customers are increasingly involved in all kinds of production because electronic communications are key components in winning and keeping customers in a range of competitive industries The growth of global operations -global competition has reshaped production into a faster paced, more complex business activity. -companies are advancing by using high tech machines, computers, and clean rooms -companies are becoming much more environmentally friendly -firms today face constant change -new technologies allow machines to run more cleanly, quickly, and safely -modern factories with online manufacturing, are able to communicate with other machines in the company (via an intranet) and with other companies machines without human help -so-called smart equipment stores performance data that become available at desktops around the world -designers can click on machine date, simulate machine action, and evaluate performance -with aid from the internet, producers are including their production activities with far-off suppliers and customers Creating Value Through Production -products provide businesses with both economic results (profits, wages, goods purchased from other countries) and non-economic results (new technology, innovations, pollution) -Operations (production) management- the systematic direction and control of the processes that transform resources into finished goods -Production managers- managers responsible for ensuring that operations processes create value and provide benefits -they must bring raw materials, equipment, and labour together under a production plan that effectively uses all the resources available - they must control costs, quality levels, inventory, and plant and equipment -farmers are considered to be production managers www.notesolution.com
More Less

Related notes for MGTA02H3

Log In


OR

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit