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Canada (161,617)
MGTA02H3 (363)
Chapter 1

chapter 1

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Management (MGT)
Chris Bovaird

Chapter 1: Producing Goods and Services Service operations- production activities that yield tangible and intangible service products, example: store clerk, instructors, bus drivers Goods production- production activities that yield tangible products, example: newspapers, buses, books What Does Production Mean Today? -production also means services -service sector managers focus less on equipment and technology than on the human element in operations -success or failure may depend on provider-customer contact -a key difference between production and service operations is the customers involvement in the latter -customers are increasingly involved in all kinds of production because electronic communications are key components in winning and keeping customers in a range of competitive industries The growth of global operations -global competition has reshaped production into a faster paced, more complex business activity. -companies are advancing by using high tech machines, computers, and clean rooms -companies are becoming much more environmentally friendly -firms today face constant change -new technologies allow machines to run more cleanly, quickly, and safely -modern factories with online manufacturing, are able to communicate with other machines in the company (via an intranet) and with other companies machines without human help -so-called smart equipment stores performance data that become available at desktops around the world -designers can click on machine date, simulate machine action, and evaluate performance -with aid from the internet, producers are including their production activities with far-off suppliers and customers Creating Value Through Production -products provide businesses with both economic results (profits, wages, goods purchased from other countries) and non-economic results (new technology, innovations, pollution) -Operations (production) management- the systematic direction and control of the processes that transform resources into finished goods -Production managers- managers responsible for ensuring that operations processes create value and provide benefits -they must bring raw materials, equipment, and labour together under a production plan that effectively uses all the resources available - they must control costs, quality levels, inventory, and plant and equipment -farmers are considered to be production managers www.notesolution.com
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