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MGTA02H3 (363)
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Department
Management (MGT)
Course
MGTA02H3
Professor
Chris Bovaird
Semester
Winter

Description
Management Chapter 1: Operations Business: an organized effort to provide thingas that customers want to buy. Service production: produce intangible services Goods production: produce tangible services Why call it operations? o Called operations because it cannot be called products. Lawyers, doctors, accountants do not make products; they make information, expertise, etc. However they still need to be planned, managed and supplied, therefore it is better to call it operations. OperationsProduction: direction and control of processes that transform resources into finished goods OperationsProduction managers: ensure operations create value and provide benefits. Make things happen. o Businesses take factors of production and transform them into products and services with customer value
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