Module 5

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Department
Management (MGT)
Course
MGTA35H3
Professor
Hugh Mac Donald
Semester
Summer

Description
Module 7 Communicating with Positive EmphasisPositive emphasis is a persuasive way ofpresenting or framing a situationWhats the point of Positive EmphasisPart of creating goodwill successful communicationPositive work environment essential to recruit retain motivate employeesWhat should I do if my message is Bad NewsDeliver the news responsibly be clear and sensitiveStraightforward negatives build credibility help people take problem seriouslyHow do I create Positive EmphasisDeemphasize or omit negative words and information1Avoid negative words and words with negative connotationsHidden negatives words that are not negative in themselves but become negative in context ex but and however are negative after a positive statement2Focus on what the reader can do rather than on limitationsEliminate double negativesWhen there are limits or some options are closed focus on reminaing
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