Textbook Notes (368,150)
Canada (161,680)
MGTA36H3 (62)
J Howard (57)
Chapter 001

Management Communications - Chapter 001

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Management (MGT)
J Howard

UNDERSTANDING THE 8 TYPES OF BUSINESS PRESENTATIONS 30 January 2014 (Chapter 1, p.1-14) ONE-ON-ONE: INTERPERSONAL COMMUNICATING When preparing interpersonal communications, you should put in the same amount of effort as when preparing a more formal presentation (may be only opportunity to show who you are and what you have to offer). Steps to guide you through the process: • Know how much time is available so you will not have an excessive amount of information to present in a short time (write your points down, questions you want to ask) • Prepare an agenda (with the exception of job interview) • Be prepared (research or documents) • Practice the points you want to make out loud (hear what you are saying make sense), practice with a partner, get feedback, adjust remarks accordingly • If you don’t know the answer to a question, say you will find out, do so, and respond promptly • If you are on a job interview, learn as much about the company as you can in advance (annual reports, company prospectuses; come prepared with comments or questions to show you understand the business and the company – resumes, letters of reference, printed materials should reflect professionalism) • Dress appropriately (proper business attire) GROUP OR STAFF MEETINGS You are meeting internally with other staff members or you are out of the office at a client meeting, presenting ideas or sharing opinions with off the cut or with prepared remarks. Ways to present effectively in this situation: • Find out as much as you can about the topic, come prepared (expected to lead a discussion, decide on who is overall leader – will introduce topic and participants, closing statement and open floor to questions – with questions, paraphrase first to make sure you understand) • If making a formal presentation, refer to later chapter dealing with specific type of presentation • If only required to comment, study topic so remarks are pertinent (make notes to refer back to) • If only general idea, find out as much information beforehand, find expectations (make points during discussion) • If afraid to speak, write down comments ahead of time, and when called upon, refer to your notes as aid (sitting silently = unfavorable impression, at least ask question or comment at end) • If you are going to a meeting and unable to learn the topic in advance, you will be at a disadvantage, but you can still speak up and add to discussion (listen to what is said, and agree or disagree as you feel and tell why) DEPARTMENT OR TEAM MEETINGS Follow suggestions above and: • Find out in advance who will be leading the meeting (meet with them, discuss expectations, individual time limits, know groups before and after to avoid repetition) • Prepare your comments in advance, be prepared to change them quickly should someone else make the same point (agree or add own insights, repetition helps audience remember) 10 Tips for Team Leaders • Prepare with audience in mind (what are members expecting to get out of presentation?) • Have reasonable objectives • Arrive early to set up, get materials, welcome attendees • Define objectives, agendas, ground rules • Use a variety of learning opportunities • Use a variety of learning tools • Present information in small chunks giving opportunity for questions • Adhere to time constraints •
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