Textbook Notes (368,666)
Canada (162,055)
MGTA36H3 (62)
J Howard (57)
Chapter 011

Management Communications - Chapter 011

3 Pages
56 Views
Unlock Document

Department
Management (MGT)
Course
MGTA36H3
Professor
J Howard
Semester
Winter

Description
DELIVERY TECHNIQUES: THE 3 V’S 31 January 2014 (Chapter 11, p.115-138) The way you deliver your message to other people is made up of 3 components, the 3 V’s: • Visual (what we look at – dress, body language, posture, facial expression)  MOST IMPACT o Dress for success  Men: Suits demonstrate more authority than sports coat or blazer. Warm- weather climate, short sleeves and more casual; thus, suit makes you seem stand offish. Dark colours (IE: Navy blue, gray, and black to communicate power and authority)  Women: Skirts should not be too short or tight, shoes should be conservative low to mid heels, jewelry should not clang or dangle visual picture o Stand up straight, posture is important (my feet are hip width apart, my arms are by my sides) o Be aware of your facial expressions (smile, look pleasant) o Gestures are part of the visual picture  Use gestures to emphasize major points  Let movement be broad and flowing, not fast and jerky  Vary your gestures  Don’t point finger or fist, they are intimidating  Use palms and open them to your audience  Move your arms and hand together as a single unit  Use large gestures for large audience and narrow them for smaller group  Evaluate your gestures by practicing in front of a mirror  Nods and smiles will make you seem confident  Avoid gestures that make you seem nervous or defensive (don’t stand with hands behind back or in front)  Don’t keep your hands in your pockets  Keep hands and gestures above waist  Gestures should be upward and open • Vocal (how it sounds to others) o Voice and pitch matter  Stress = voices rise  Deeper pitch = longer people listen o Volume (not too soft or loud)  Breathing from diaphragm allows more air flow and will help you avoid a sore throat o Fast Talk or Slow Talk  Normal speaking rate is 120 -160 wpm o Voice Problems  Harshness (tension, stress – drink warm water with lemon)  Nasality (open mouth wider, using tongue
More Less

Related notes for MGTA36H3

Log In


OR

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit