Textbook Notes (368,531)
Canada (161,958)
MGTA36H3 (62)
J Howard (57)
Chapter 015

Management Communications - Chapter 015

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Department
Management (MGT)
Course
MGTA36H3
Professor
J Howard
Semester
Winter

Description
QUESTIONSANDANSWERS 31 January 2014 (Chapter 15, p.153-158) Do’s • Let audience know when you will be taking questions • Encourage audience to ask questions • Listen carefully and rephrase questions before answering • Look at questioner while rephrasing question, look at everyone when answering • Call on experts in audience but take back control after they have responded • Set time limit to control hostile questioners • Answer briefly but
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