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Chapter 1

Chapter 1 lecture notes


Department
Management (MGH)
Course Code
MGHB02H3
Professor
Julie Mc Carthy
Chapter
1

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It All Makes Sense?
1. A happy worker is a productive worker. F
There is no real correlation between the two. Sometimes to be productive there has to be something else.
2. Organizations are more effective when they prevent conflict among employees. F
Conflict sometimes brings out different perspectives.
3. It is better to negotiate alone than as a team. T
Teams are more effective because they can work together to bring together different ideas.
4. Companies are more effective when they have a strong corporate culture. T
Usually this is true because that is what happens in a corporation. However, sometimes a “negative” corporate culture
might not be good. A corporate culture is not negative really, it is the environment.
Corporate culture Æ underlying beliefs, values, and attitudes that a corporation believes in
ICEBERG MODEL
Schein
Æ only 1/3 of iceberg showsdress, work space, policies and procedures
Æ 2/3 icebergvalues, beliefs, attitudes; which are hard to change if the management cannot recognize them
Æ start changing culture with visible things that can be seen before changing other things
5. Employees perform better without stress. F
Sometimes stress helps employees perform better. Without stress, employees are not motivated as much and
productivity is lower in these companies.
There are two stresses: eustress (good stress) and distress (bad stress).
6. Effective organizational change always begins by pinpointing the source of its current problems. T
While this is true, some companies are starting to realize that change does not need to happen when there are problems.
7. Female leaders involve employees in decisions to a greater degree than do male leaders. T
Research shows that female leaders are better involved. Male leaders have a higher ego so they like to make decisions
themselves. New types of organizations need more teamwork and female leaders seem to be better leaders there.
8. People in Japan value group harmony and duty to the group more than do Canadians. F
While people have always found this to be true, it is false because Japanese do not consider groups as important.
9. The best decisions are made without emotion. F
There is always emotions in decision making. It is a different story if the decisions are made objectively or subjectively.
10. If employees feel they are paid unfairly, then nothing other than changing their pay will reduce their feelings of
injustice. F
Sometimes things like the work environment and benefits can help reduce these feelings.
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