Textbook Notes (290,000)
CA (170,000)
UTSC (20,000)
MGH (200)
MGHB02H3 (300)
Chapter 3

Chapter 3 lecture notes

Management (MGH)
Course Code
Julie Mc Carthy

This preview shows half of the first page. to view the full 1 pages of the document.
x stereotypes come from—home environment (parents), media, peers, your experiences, school/teachers, genetics
x glass ceiling Æ invisible barriers that women face in the workplace
Social Identity Theory
x people form perceptions of themselves—personal identity, social identity
x social identity is what more people think about and respond to when they are asked about their identity
Canadians vs. Americans
Friendly Æ Not so friendly
Polite Æ Impolite
Passive Æ Aggressive
Peaceful Æ Warlike
Tolerant Æ Racist
Equity Æ Profits
Humble Æ Arrogant
x social identity theory says that we always come out better than others
x selective—what determines our selectivity Æ experience, age, culture
x perceptual consistency Æ tendency to ignore and distort visual cues so that they fit to form a homogenous picture
Biases in Perception
x primacy effect Æ first impressions; important in interviews
x recency effect Æ last impressions
x reliance on central traits Æ physical appearance (attractiveness may be one part)
x projection Æ what you feel is what people around you should feel; projecting your emotions on people around you
x all races have prejudices against other races—it’s human nature
x attribution Æ assigning causes/motives to explain peoples behaviour
x dispositional attribution Æ personal characteristics is responsible for behaviour; internal
x situational attribution Æ environmental factors affect people’s behaviour; external
x to understand whether behaviour is external or internal, look at attribution cues:
o consistency cues Æ whether a person engages in the behaviour consistently
o consensus cues Æ whether only that person is engaging in the behaviour or are other people also doing it
o distinctiveness cues Æ does it happen in many different situations
x if the behaviour is consistent, no consensus, and not distinctive, then it is internal
Biases in Attribution
x self-serving bias Æ we take credit for success, and blame others for failure
x fundamental attribution error Æ overemphasize dispositional attributions, and underemphasize situational attributions
You're Reading a Preview

Unlock to view full version