MGHB02H3 Chapter Notes - Chapter 10: Decision Support System, Smoke Screen, Videotelephony
Document Summary
Communication is the process by which information is exchanged between a sender and a receiver. The sender must encode his or her thoughts into some form that can be transmitted to the receiver. The receiver must perceive the message and accurately decode it to achieve understanding. Feedback involves yet another communication episode that tells the original sender whether the receiver received and understood the message. Effective communication occurs when the right people receive the right information in a timely manner. There are a number of basic issues about organizational communication: communication by strict chain of command. When communication flows in accordance with an organization chart, we say that communication follows along the chain of command or lines of authority and formal reporting relationships. In downward communication, information flows from the top of the organization toward the bottom. In upward communication, information flows from the bottom of the organization toward the top.
