MGHB02H3 Chapter 13: Chapter 13 study notes
Document Summary
Interpersonal conflict: the process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. ---conflict often involves antagonistic attitudes and behaviors: causes of organizational conflict: group identification and intergroup bias: identify with the successes of one"s own group and disassociating oneself from outgroup failures boosts self-esteem and provides comforting feelings of social solidarity. interdependence: when individuals or subunits are mutually dependent on each other to accomplish their own goals, the potential for conflict exists. ---it necessitates interaction between the parties so that they can coordinate their interests. ---interdependence implies that each party has some power over the other. It"s easy for one side to abuse its power and create antagonism. differences in power, status, and culture: (conflict happen when parties differ significantly) Power: if dependence is not mutual, but one way, the potential for conflict increases. Status: when people of lower status are dependent on those of higher status.
