MGHB02H3 Chapter 16: chapter 16

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13 Feb 2011
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It is the way in which the changes are implemented and managed that is crucial to both customers and members. Two basic sources of pressure to change: external sources and internal sources. ---organizations work hard to stabilize their inputs and outputs. Environmental changes must be matched by organizational change, if the organization is to remain effective. ---changes can be provoked by forces in the internal environment of the organization: low productivity, conflict, high absenteeism and turnover. ---internal forces for change occur in response to organizational changes that are designed to deal with the external environment. (mergers and acquisitions occur to bolster the competitiveness of an organization) ---when threat is perceived, organizations unfreeze, scan the environment for solutions (invest resources), and use the threat as a motivator for change. Exhibit 16. 1 organizations in a dynamic environment must generally show more change to be effective than those operating in a more stable environment.