MGHB02H3 Chapter Notes - Chapter 10: Online Chat, Videotelephony, Social Proof
Document Summary
Communication the process by which information is exchanged between a sender and a receiver. Interpersonal communication the exchange of information between people. Effective communication communication whereby the right people receive the right information in a timely manner. Chain of command lines of authority and formal reporting relationships. Downward communication information that flows from the top of the organization toward the bottom. Upward communication information that flows from the bottom of the organization toward the top. Horizontal communication information that flows between departments or functional units, usually as a means of coordinating effort. Informal communication: an informal grapevine might spread unsavoury, inaccurate rumours across the organization. The grapevine can transmit information relevant to the performance of the organization as well as personal gossip. At least 75% of the non-controversial organization-related information carried by the grapevine is correct. Personal information and emotionally charged information are most likely to be distorted. Extroverts might be more likely to pass on information than introverts.
