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Chapter 1

MGHB02H3 Chapter Notes - Chapter 1: Yokohama Rubber Company, Corporate Social Responsibility, Absenteeism

Management (MGH)
Course Code
Brian Connelly

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What Are Organizations?
Organization: Social invention for accomplishing common goals through group effort
OB is about understanding people and managing them to work effectively
OB is concerned with how organizations can survive and adapt to change
OB is concerned with how to get people to practise effective teamwork
What Is Organizational Behaviour?
Organizational Behaviour: The attitudes and behaviours of individuals and groups in organizations
The main factor that differentiates organizations is their workforce or human capital, and the most
successful organizations are those that effectively manage their employees. The goal of organiza-
tional behaviour is to predict, explain and manage organizational behaviour.
Early Prescriptions Concerning Management
The Classical View and Bureaucracy
Classical Viewpoint: An early prescription on management that advocated high specialization of
labour, intensive co-ordination and centralized decision making. Each department was to tend to its
own affairs, with centralized decision making from upper management providing co-ordination.
At the time scientific management contributed to the classical school.
Scientific Management: Frederick Taylors system for using research to determine the optimum
degree of specialization and standardization of work tasks.
Bureaucracy: Max Webers ideal type of organization that included a strict chain of command, de-
tailed rules, high specialization, centralized power and selection and promotion based on technical
The Human Relations Movement and a Critique of Bureaucracy
The movement began after the Hawthorne studies (1920’s and 30’s) conducted at the Western
Electric illustrated how psychological and social processes affect productivity and work adjust-
February 27, 2011 8:43 PM
W1: Ch1
Pg1. Behaviours
for survival
OB is interest-
ing, important
and it makes a
Effective man-
agement of of
people allows
organizations to
sustain a com-
petitive advan-
OB studies
how organiza-
tions can be
more effectively
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