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Chapter 2

MGHB02H3 Chapter Notes - Chapter 2: Occupational Stress, Bundesautobahn 99, Stable Manifold


Department
Management (MGH)
Course Code
MGHB02H3
Professor
Ted Mock
Chapter
2

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Exam
Name___________________________________
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
1)
Performance feedback is most effective when it is represented verbally in written form.
1)
2)
It is probably easier for managers to learn to use positive reinforcement effectively than to use
punishment effectively.
2)
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
3)
Persistent learning is best achieved through
A)
punishment.
partial, delayed reinforcement.
C)
partial, immediate reinforcement.
D)
continuous, immediate reinforcement.
continuous, delayed reinforcement.
3)
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
4)
The effects of organizational behaviour modification on task performance tend to be strongest in
service organizations.
4)
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
5)
If an organization decides to use personality tests in the hiring of employees in order to improve
employee satisfaction and performance, what approach to organizational behaviour are they
following?
A)
interactionist approach
dispositional approach
C)
testing approach
D)
military approach
situational approach
5)
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
6)
In social cognitive theory, a(n) __________ is a person whose behaviour is imitated.
6)
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
7)
According to the dispositional approach, individuals possess stable traits or characteristics that
influence their attitudes and behaviours.
7)
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MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
8)
Which one of the dimensions of the five
-
factor model of personality is also one of the traits of core
self-evaluations?
A)
openness to experience
conscientiousness
C)
emotional stability
D)
agreeableness
extraversion
8)
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
9)
Behaviour modelling training is based on organizational behaviour modification.
9)
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
10)
Continuous reinforcement with short delay causes behaviours to be learned __________.
10)
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
11)
Research on behaviour modelling training has concluded that it has a positive effect on
A)
learning, skills, and behaviour
learning and skills
C)
learning only
D)
learning and behaviour
learning and behaviour
11)
12)
__________ decreases the probability of a behaviour by the application of a negative stimulus after
that behaviour occurs.
A)
Modeling
Extinction
C)
Punishment
D)
Positive reinforcement
Negative reinforcement
12)
13)
The idea of triadic reciprocal causation has its basis in
A)
organizational behaviour modification
employee recognition programs
C)
behaviour modelling training
D)
social cognitive theory
operant learning theory
13)
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
14)
Distinguish between self
-
esteem and self
-
efficacy. Is it possible for an individual to have high self
-
esteem but
low self-efficacy? Explain your answer.
15)
Define career development and its components and describe the career development programs of two
organizations.
2

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MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
16)
In learning terms, a model is a person who
A)
imitates the behaviour of others.
administers a high degree of positive reinforcement.
C)
seeks a mentor.
D)
has his or her behaviour imitated.
engages in self
-
management.
16)
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
17)
Core self
-
evaluations are related to job satisfaction but not life satisfaction.
17)
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
18)
The book described a company that posted a feedback chart in the workplace to indicate the
percentage of safe behaviours observers noted every three days. Which of the following is not true
about this practice?
A)
It was an example of self
-
regulation.
It was an example of positive reinforcement.
C)
The posting of safe behaviours every three days is essentially a delayed, continuous
reinforcement strategy.
D)
The scheme was designed to improve safe working practices.
It was an example of organizational behaviour modification.
18)
TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
19)
Having high self
-
esteem means that you have a negative self
-
evaluation.
19)
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
20)
__________ reinforcement occurs in the modelling process.
20)
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
21)
A supervisor complimented each of his workers as he or she arrived promptly to work every
morning. Due to time constraints, the supervisor had to stop this practice, resulting in a much
higher rate of tardiness among his workers. Which of the following statements best explains this
situation in operant terms?
A)
The supervisor was inadvertently punishing his workers by not complimenting them, so the
workers didn't arrive on time any more.
The supervisor was using a delayed reinforcement strategy, and behaviour learned under
such conditions is easily extinguishable.
C)
The supervisor was using a continuous, immediate reinforcement strategy, and behaviour
learned under such conditions is easily extinguishable.
D)
The supervisor was using a partial reinforcement strategy, and behaviour learned under such
conditions is easily extinguishable.
The supervisor's negative reinforcement strategy was stopped, thus extinguishing the
behaviour of arriving promptly.
21)
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