MGHB02H3 Chapter Notes - Chapter 13: Reaction Formation, Job Performance, Organizational Commitment

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Interpersonal conflict is a process that occurs when one person, group or organizational subunit frustrates the goal attainment of another. Identification with a particular group or class of people can set the stage for organizational conflict. Self-esteem is a critical factor of intergroup bias. When individuals or subunits are mutually dependent on each other to accomplish their own goals, the potential for conflict exists. Can set stage for conflict for two reasons: First, it necessitates interaction between the parties so that they can coordinate their interests. It implies that one party has some power over the other. It often provides a good basis for collaboration through mutual assistance. Power if dependence is not mutual but one way, the potential for conflict increases. Status status differences provide little impetus for conflict when people of lower status are dependent on those of higher status.

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