MGHB12H3 Chapter Notes - Chapter 12-13: Telecommuting, Difficult People, Total Quality Management

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21 Dec 2016
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MGHB12 Week 12: Health & Safety and Employee Rights and Discipline:
Chapter 12: Promoting Safety and Health:
- Good working conditions
o Right thing to do
o Firms realize the people are the most strategic asset they have
- Total quality mgmt. (TQM) set of principles and practices whose core ideas include understanding customer
needs, doing things right the first time, striving for continuous improvement
Safety ad health: it’s the law
- Occupational healthy and safety regulated by federal, provincial, ad teitoial go’ts
- Occupational injury any cut, fracture, sprain, or amputation resulting from a workplace accident or from an
exposure involving an accident in the work environment
- Occupational illness any abnormal condition or disorder other than 1 resulting from an occupational injury,
caused by exposure to environmental factors associated with employment
o Acute or chronic
o Result from inhaling, absorbing, ingesting, or directly contacting an illness-causing agent
o Underreported because few diseases are caused solely by work-related factors
- Acts and regulations need to be familiar with occupational health & safety laws that apply to the org
- Duties and responsibilities
o Fundamental duty take every reasonable precaution to ensure employer safety
o Regulatory legislation
Essential to operation of society
Plays a legitimate and vital role in protecting those who are most vulnerable and least able to
protect themselves
o Duty of employers
Must inform their employees about H&S requirements
Required to keep certain records, compile annual summary of work-related injuries/illnesses,
ensure supervisors are familiar with work and associated hazards
Required to report to the Workers’ Copesatio Board for all accidents that causes injuries
and diseases
Report immediately, then investigated and written report to be submitted
Must provide H&S training and discipline employees failing to comply with safety rules
Need to prove their diligence
Establishing H&S mgmt. system
Providing competent supervision, training, and instruction
Taking every reasonable precaution in the workplace for H&S of workers
o Duties of workers
Required to
Comply with all applicable acts and regulations
Report hazardous conditions or defective equipment
Follow all employer H&S rules and regulations
Many rights that pertain to requesting & receiving info about H&S conditions
Right to refuse unsafe work without fearing consequences
Suspicious of hazardous work conditions can be reported to supervisors investigations by
supervisor and a worker representative
Work refusal investigation eployee’s etu to ok o otiued efusal
Ministry can be contacted and investigator to provide written decisions
Replacement worker used must be notified why previous work refused to work
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o Duties of supervisors
Defined as a person who has charge of a workplace and authority over a worker
Required to
Advise employees of potential workplace hazards
Ensure workers use/wear safety equipment, devices, or clothing
Provide written instructions where applicable
Take every reasonable precaution to guarantee the safety of workers
o Duties of joint H&S committees
Most jurisdictions require this have both union and mgmt. reps
Establish a non-adversarial climate for creating H&S workplaces
Ontario at least 1 mgmt. rep and 1 worker rep must be certified
Certification program provides training
Safety laws
Sanitation
General safety
Rights and duties
Indoor air quality
- Penalties for employer non-compliance
o Vary across provinces and territories
o Fines up to $500k and offenders can be sent to jail
o Bill C-45 corporate killing law possible for criminal chargers to be brought against co-workers,
supervisors, and executives when a worker is killed/injured on the job
Workers’ copesatio
- Injured workers can receive benefits in the form of
o Cash payout (disability is permanent)
o Wage loss payments (worker can no longer earn the same amount of $)
- Unlimited medical aid and professional rehabilitation (physical, social, and psychological)
- Goal return employee to their job ASAP
- Off work 6 months (50% chance of return), 12 months (20%), and after 2 years (10%)
- Compensation expanded to include
o Industrial disease disease resulting from exposure to a substance relating to a particular process,
trade, or occupation in industry
o Stress
Physical injuries leading to mental disabilities
Mental stress resulting in a physical disability
Mental stress resulting in a mental condition
Promoting a safe work environment
- Formal safety program HR department or industrial relations department responsible for safety program
o Coordinate safety communication and training programs
o Maintains safety records required by legislation
o Works closely with managers & supervisors
- Employee-mgmt. safety committee reps from mgmt., each dept. or manufacturing/service unit, employee
reps
o Involved in investigating accidents and helping to publicize importance of safety rules and their
enforcement
Creating a culture of safety
- Motivating managers, supervisors, and subordinates to follow safety considerations
- Ieasig gt.’s oitet to safety i the okplae deeases # of aidets
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- Culture of safety exists when everyone within an org consciously works to improve its H&S conditions
- Interviewing for safety
o Encourage supervisors to incorporate safety into their interviews with job candidates
o Find correlation between different employees and their propensity for safety
o Can ask behavioural-type Qs designed to elicit their propensity for safety (other Qs are off limits)
o Safety awareness programs teach & motivate employees to follow safe work procedures
- The key role of the supervisor
o Communicate to an employee the need to work safely
o Safety should be emphasized continually
New-employee orientations
Proper work procedures
Use of PPE
o Employee understanding should be verified during training sessions
o Employees should be encouraged to take initiative in maintaining a concern for safety
- Proactive safety training program
o Legally required in certain occupational areas
o Topics include
First aid
Defensive driving
Accident prevention techniques
Hazardous materials
Emergency procedures
o Employee involvement in designing and implementing safety programs sense of ownership
o Internet and IT in H&S training
Enhanced delivery modes facilitate development of both managers and employees
IT allows orgs to customize their H&S training needs
IT is ideally suited to regulatory instruction
Enforcing safety rules
- Communicated through
o Supervisors
o Bulletin board notices
o Employee handbooks
o Signs attached to equipment
o Regular safety meetings
o New-employee orientations
o Manuals of standard operating
procedures
- Penalties for violation usually stated in employee handbook
o Generally, follow any other violation procedure
First offence written or oral warning
Repeated violations suspension
Last resort dismissal
- Employee involvement increases willingness to comply with H&S rules and procedures
o Jointly setting safety standards with mgmt.
o Participation in safety training
o Involvement in designing and implementing safety training programs
o Involvement in establishing safety incentives and rewards
o Inclusion in accident investigations
o Solicit their ideas and opinions when assessing risk of jobs during job analysis process
- Safety rewards gift certificates, cash awards, trips, dinners, etc.
o Can provide an incentive for employees NOT to report safety accidents
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Document Summary

Mghb12 week 12: health & safety and employee rights and discipline: Good working conditions: right thing to do, firms realize the people are the most strategic asset they have. Total quality mgmt. (tqm) set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, striving for continuous improvement. Occupational healthy and safety regulated by federal, provincial, a(cid:374)d te(cid:396)(cid:396)ito(cid:396)ial go(cid:448)"ts. Occupational injury any cut, fracture, sprain, or amputation resulting from a workplace accident or from an exposure involving an accident in the work environment. Acts and regulations need to be familiar with occupational health & safety laws that apply to the org. Duties and responsibilities: fundamental duty take every reasonable precaution to ensure employer safety, regulatory legislation. Plays a legitimate and vital role in protecting those who are most vulnerable and least able to protect themselves: duty of employers. Must inform their employees about h&s requirements.

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