MGHB12H3 Chapter Notes - Chapter 8: Balanced Scorecard, Total Quality Management, Performance Appraisal
Document Summary
Performance management: the process of creating a work environment in which people can perform the best of their abilities. Give specific examples of desirable and undesirable behaviors. Frame the feedback in turns of helping the employee be successful. Direct the feedback toward behavior the employee can control. Limit feedback to the amount the employee can process. Use active communication skills and confirm that the employee is engaged in the conversation. Focal performance appraisal: an appraisal system in which all of tan organization"s employees are reviewed at the same time of the year rather than on the anniversaries of the individual hire dates. Administrative purposes: provide input that can be used for the entire range of hrm activities, such as promotions, transfers, layoffs, and pay decisions. Developmental purposes: appraisal provides the feedback essential for discussing an emplyee"s goals and how they align with the organization"s goals.
