MGHC02H3 Chapter Notes - Chapter --: Achievement Orientation, Iops, Consciousness Raising
Document Summary
Actionable feedback: unlocking the power of learning and performance improvement (cannon and witherspoon): Delivery of critical feedback frequently fails to lead a desirable change in the re(cid:272)ipie(cid:374)t"s (cid:271)eha(cid:448)iour. Recipients sometimes retain hostile feelings towards feedback giver. Accurate critical feedback is crucial to employee learning and development. Actionable feedback feedback that produces both learning & tangible, appropriate results. Cognitive and emotional dynamics: challenges that make giving and receiving feedback so difficult and that prevent feedback interventions from achieving their potential benefits, giving & receiving feedback can be very personal and involve high levels of emotions. Cognitive and emotional dynamics impacting feedback receivers: people tend not to view themselves accurately & not good at accurately perceiving how others are seeing them. See themselves more positively than others see them. Critical feedback appears inaccurate and receivers likely to disagree with it: attributional biases/errors for both managers and subordinates conflicting views.
