MGHD27H3 Chapter 13: Chapter 13

• School: UTSC
• Department: Management (MGH)
• Course: MGHD27H3
• Professor: Joanna Heathcote

Document Summary

Chapter 13 confl ict and stress: interpersonal conflict the process that occurs when one person, group or organizational subunit frustrates the goal attainment of another. Involves antagonistic attitudes and behaviours: causes of organizational conflict, group identification and intergroup bias jane elliot, interdependence when individuals or subunits are mutually dependent on each other to accomplish their own goals, the potential for conflict exists. I t necessitates interaction between the parties so that they can coordinate their interests. Interdependence implies that each party has some power over the other. not always the case, sometime it can lead to very productive relationships: differences in power, status and culture. power if dependence is not mutual then antagonism might develop. status status differences provide little impetus for conflict when people of lower status are dependent on those of higher status. Sometimes lower rank people can direct the actions of higher status people and that can cause conflict.