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Chapter 10

MGTA03 – Chapter 10

3 Pages
102 Views

Department
Management (MGT)
Course Code
MGTA01H3
Professor
Chris Bovaird

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2009/11/30
MGTA03 – Chapter 10: Motivating Employees
Prof. Chris Bovaird
Motivation
Motivation is the internal process that energizes, directs, and sustains our behaviour; it is the personal force that
causes us to behave in a particular way
Morale is a worker’s feelings towards his or her job and superiors and toward the firm itself
The Classical Theory
Believes that workers are motivated only by money
For the most part, Classical Theory is wrong!
Scientific Management
Principles of Scientific Management (1911)a book by Fredrick W. Taylor
Taylor wanted to improve workers efficiency
If Classical Theory is correct, paying them more prompts them to produce more
By breaking jobs into many simple separate tasks, the business can remove inefficiencies, reduce waste, and
increase productivity
Time-and-motion studies Job analysis Specialization Repetition
Piece-rate systempay workers for their output (e.g. $1 for every 12 units produced)
Problems with Scientific Theory:
Productivity does increase in short-term, but people are not machines
Boring, repetitive jobs lead to alienation, disaffection, and absenteeism
Hawthorn Experiments
In 1925 a group of Harvard students researched to determine the best environment to increase productivity
Experiments were conducted at the Hawthorne factory (Western Electric Co., Chicago, USA)
Turned the lights up – productivity increased; Turned the lights down – productivity increased
The conclusion? If workers felt the managers were paying attention to them and cared, productivity increased!
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Description
20091130 MGTA03 Chapter 10: Motivating Employees Prof. Chris Bovaird Motivation Motivation is the internal process that energizes, directs, and sustains our behaviour; it is the personal force that causes us to behave in a particular way Morale is a workers feelings towards his or her job and superiors and toward the firm itself The Classical Theory Believes that workers are motivated only by money For the most part, Classical Theory is wrong! Scientific Management Principles of Scientific Management1) a book by Fredrick W. Taylor Taylor wanted to improve workers efficiency If Classical Theory is correct, paying them more prompts them to produce more By breaking jobs into many simple separate tasks, the business can remove inefficiencies, reduc
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