- when workers are enthusiastic and happy with their jobs, the organization benefits in many
- due to their commitment to their work and organization, satisfied workers are more likely to
work hard and try to make useful contributions to the organization.
- they will also have fewer grievances, and are less likely to engage in native behaviours such
as making complaints, deliberately slowing work pace, etc.
- they are also more likely to come to work every day on time, and remain with the
=> Unsatisfied Employees:
- unsatisfied workers are far more likely to be absent due to minor illnesses, personal reason
or a general disinclination to go to work.
=> turnover: the percentage of an organization’s workforce that leaves and must be replaced.
- some turnovers are natural and healthy, weeding out low-performing workers in order to
- however high levels of turnover can have negative consequences such as numerous
vacancies, disruption in production, decreased productivity and high refraining costs.
Motivation in the Workplace
=> motivation: the set of forces that causes people to behave in certain ways.
Classical Theory and Scientific Management:
=> classical theory of motivation: attempts to say that workers are motivated almost solely
by money. However this theory is incorrect.
=> scientific management: breaking down jobs into easily repeated components and
devising more efficient tools and machines for performing them.
- according to Frederick Taylor in his book “ The Principles of Scientific Management”, “ if
workers were motivated by money, then paying them more will prompt them to produce
more. Meanwhile the firm that analysed jobs and found better ways to perform them would
be able to produce goods more cheaply, make higher profits ad thus pay - and motivate -
workers better than its competitors.”
Behaviour Theory: The Hawthorne Studies:
=> Hawthorne effect: the tendency for worker’s productivity to increase when they feel they
are receiving special attention from management.
The Human Resource Model: Beliefs about People at Work:
=> Theory X: a management approach based on the belief that people must be forced to be
productive because they are naturally lazy, irresponsible and uncooperative.
=> Theory X attempts to prove that:
- people are lazy
- people lack ambition
- people are self-centred