MGTA01H3 Chapter Notes - Chapter 10: Reinforcement, Overnight Delivery, Fax

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11 Mar 2013
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MGTA01H3 Full Course Notes
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MGTA01H3 Full Course Notes
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Psychological contracts in organizations psychological contract: the set of expectations held by an employee concerning what he or she will contribute to an organization (contributions) and what the organization will provide the employee (inducements) in return. Valuable but underpaid employees may perform below their capabilities or leave for better jobs. Over-paying employees who contribute little incurs unnecessary costs. Dissatisfied and unmotivated workers human relations: interactions between employers and employees and their attitudes toward one another. The foundation of good human relations is a satisfied and motivated workforce. The importance of job satisfaction and morale job satisfaction: the pleasure and feeling of accomplishment employees derive from performing their jobs well morale: the general positive or negative mental attitude of employees toward their work and workplace. Reflect the degree to which they perceive that their needs are being met by their jobs. Satisfaction with pay, benefits, co-workers, and promotion opportunities.

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