Textbook Notes (380,765)
CA (168,209)
UTSC (19,296)
MGT (1,095)
MGTA01H3 (583)
Chapter 10

Chapter 10 notes (What I used to study for final)

4 Pages
125 Views

Department
Management (MGT)
Course Code
MGTA01H3
Professor
Chris Bovaird

This preview shows page 1. Sign up to view the full 4 pages of the document.
CHAPTER 10
Psychological contract: the set of expectations held by an employee concerning what he or she
will contribute to an organization (contributions) and what the organization will provide the
employee (inducements) in return
Human relations: interactions between employers and employees and their attitudes toward one
another
- satisfies and motivates work force
Job satisfaction: the pleasure and feeling of accomplishment employees derive from performing
their jobs well
- more likely to have high morale
Morale: the generally positive or negative mental attitude of employees toward their work and
workplace
- reflects the degree to which they perceive that their needs are being met by their jobs
- by maintaining satisfied employees, management gains a more efficient and smooth-running
company
- low morale may result in turn over
Turnover: the percentage of an organizations workforce that leaves and must be replaced
- along with satisfaction and morale, motivation is also a key component in ensuring a business is
successful
Motivation: the set of forces that causes people to behave in certain ways
Theories for motivation –
Classical theory of motivation: a theory of motivation that presumes that workers are motivated
almost solely by money
Scientific management: breaking down jobs into easily repeated components, and devising more
efficient tools and machines for performing them
Hawthorne Effect: the tendency for workers productivity to increase when they feel they are
receiving special attention from management
Contemporary Motivation Theories
Theory X: a management approach based on the belief that people must be forced to be
productive because they are naturally lazy, irresponsible and uncooperative
www.notesolution.com

Loved by over 2.2 million students

Over 90% improved by at least one letter grade.

Leah — University of Toronto

OneClass has been such a huge help in my studies at UofT especially since I am a transfer student. OneClass is the study buddy I never had before and definitely gives me the extra push to get from a B to an A!

Leah — University of Toronto
Saarim — University of Michigan

Balancing social life With academics can be difficult, that is why I'm so glad that OneClass is out there where I can find the top notes for all of my classes. Now I can be the all-star student I want to be.

Saarim — University of Michigan
Jenna — University of Wisconsin

As a college student living on a college budget, I love how easy it is to earn gift cards just by submitting my notes.

Jenna — University of Wisconsin
Anne — University of California

OneClass has allowed me to catch up with my most difficult course! #lifesaver

Anne — University of California
Description
CHAPTER 10 Psychological contract: the set of expectations held by an employee concerning what he or she will contribute to an organization (contributions) and what the organization will provide the employee (inducements) in return Human relations: interactions between employers and employees and their attitudes toward one another - satisfies and motivates work force Job satisfaction: the pleasure and feeling of accomplishment employees derive from performing their jobs well - more likely to have high morale Morale: the generally positive or negative mental attitude of employees toward their work and workplace - reflects the degree to which they perceive that their needs are being met by their jobs - by maintaining satisfied employees, management gains a more efficient and smooth-running company - low morale may result in turn over Turnover: the percentage of an organizations workforce that leaves and must be replaced - along with satisfaction and morale, motivation is also a key component in ensuring a business is successful Motivation: the set of forces that causes people to behave in certain ways Theories for motivation Classical theory of motivation: a theory of motivation that presumes that workers are motivated almost solely by money Scientific management: breaking down jobs into easily repeated components, and devising more efficient tools and machines for performing them Hawthorne Effect: the tendency for workers productivity to increase when they feel they are receiving special attention from management Contemporary Motivation Theories Theory X: a management approach based on the belief that people must be forced to be productive because they are naturally lazy, irresponsible and uncooperative www.notesolution.com
More Less
Unlock Document


Only page 1 are available for preview. Some parts have been intentionally blurred.

Unlock Document
You're Reading a Preview

Unlock to view full version

Unlock Document

Log In


OR

Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit