Chapter 10 notes (What I used to study for final)

31 views4 pages
user avatar
Published on 15 Dec 2010
School
UTSC
Department
Management (MGT)
Course
MGTA01H3
Professor
CHAPTER 10
Psychological contract: the set of expectations held by an employee concerning what he or she
will contribute to an organization (contributions) and what the organization will provide the
employee (inducements) in return
Human relations: interactions between employers and employees and their attitudes toward one
another
- satisfies and motivates work force
Job satisfaction: the pleasure and feeling of accomplishment employees derive from performing
their jobs well
- more likely to have high morale
Morale: the generally positive or negative mental attitude of employees toward their work and
workplace
- reflects the degree to which they perceive that their needs are being met by their jobs
- by maintaining satisfied employees, management gains a more efficient and smooth-running
company
- low morale may result in turn over
Turnover: the percentage of an organizations workforce that leaves and must be replaced
- along with satisfaction and morale, motivation is also a key component in ensuring a business is
successful
Motivation: the set of forces that causes people to behave in certain ways
Theories for motivation –
Classical theory of motivation: a theory of motivation that presumes that workers are motivated
almost solely by money
Scientific management: breaking down jobs into easily repeated components, and devising more
efficient tools and machines for performing them
Hawthorne Effect: the tendency for workers productivity to increase when they feel they are
receiving special attention from management
Contemporary Motivation Theories
Theory X: a management approach based on the belief that people must be forced to be
productive because they are naturally lazy, irresponsible and uncooperative
www.notesolution.com
Unlock document

This preview shows page 1 of the document.
Unlock all 4 pages and 3 million more documents.

Already have an account? Log in

Document Summary

Psychological contract: the set of expectations held by an employee concerning what he or she will contribute to an organization (contributions) and what the organization will provide the employee (inducements) in return. Human relations: interactions between employers and employees and their attitudes toward one another. Job satisfaction: the pleasure and feeling of accomplishment employees derive from performing their jobs well. Morale: the generally positive or negative mental attitude of employees toward their work and workplace. Reflects the degree to which they perceive that their needs are being met by their jobs. By maintaining satisfied employees, management gains a more efficient and smooth-running company. Low morale may result in turn over. Turnover: the percentage of an organization"s workforce that leaves and must be replaced. Along with satisfaction and morale, motivation is also a key component in ensuring a business is successful. Motivation: the set of forces that causes people to behave in certain ways.