MGTA01H3 Chapter 10: Chapter 10 Motivating and Leading Employees.doc
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MGTA01H3 Full Course Notes
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Job satisfaction: the pleasure and feeling of accomplishment employees derive from performing their jobs well: morale: the generally positive or negative mental attitude employees toward their work and workplace. Low morale may result in high turnovers: turnover: the percentage of an organizations workforce that leaves and must be replaced, but high turnovers result in numerous vacancies, disruption in production, decreased productivity. Some turnover good cuz it weeds out low performing workers in organization and high retraining costs. 2005 average turnover rate in canada was 8% up from 6. 6% in 2004: highest turnover rates are retail, services, lowest are natural resources and communications/telecommunications. Classical theory and scientific management: classical theory of motivation: workers are motivated by money. Fredrick taylor reasoned that paying ppl more would prompt them to produce more. Firms that analyzed jobs and found better ways to perform them would be able to produce more at cheaper costs, making higher profit, and this pay more and motivate employees.
