MGTA02H3 Chapter Notes - Chapter 1: Master Production Schedule, Gantt Chart, Program Evaluation And Review Technique
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MGTA02H3 Full Course Notes
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Document Summary
Service operations: production activities that yield intangible services. Goods production: production activities that yield tangible products. Operations (production) management: the systematic direction and control of the processes that transform resources into finished goods and services. Production managers: managers responsible for ensuring that operations processes create value and provide benefits. Operations process: a set of methods and technologies used in the production of a good or a service. Analytic process: any production process in which resources are broken down. Synthetic process: any production process in which resources are combined. High-contact system: a system in which the service cannot be provided without the customer being physically in the system (e. g. transit system) Low-contact system: a system in which the service can be provided without the customer being physically in the system (e. g. lawn care services) Forecast: estimates of future demand for both new and existing products. Capacity: the amount of a good that a firm can produce under normal working conditions.
