MGTA02H3 Chapter Notes - Chapter 3: Enterprise Resource Planning, Internet Service Provider, Management Information System
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Chapter 3 – Managing Information Systems
and Communication Technology
Information Manager – The manager responsible for the activities needed to
generate, analyze, and disseminate information that a company needs to make
Information Management – An internal operation that arranges the firm’s
information resources to support business performance outcomes.
Data – Raw facts and figures.
Information – A meaningful, useful interpretation of data.
Information System (IS) – An organized method of transforming data into
information that can be used for decision making.
– Solve technical problems, analyze management problems, especially for
control purposes – applying quality-control standards to production,
comparing costs against budgeted amounts, keeping records on employee
absences and turnover.
Electronic Business and Communications
Electronic Information Technology (EIT) – IS applications based on
–Fax Machine – A machine that can quickly transmit a copy of documents or
graphics over telephone lines.
–Voice Mail – A computer-based system for receiving and delivering income
–Electronic Mail (Email) System – Electronic transmission of letters,
reports, and other information between computers.
–Electronic Conferencing – Allows people to communicate simultaneously
from different locations via telephone, video, or email group software.
–Groupware – A system that allows two or more individuals to communicate
electronically between desktop PCs.
Data Communication Networks
Data Communication Networks – Global networks that permit users to send
electronic messages quickly and economically.
–The Internet – A gigantic network of networks that serves millions of
computers, offers information on business, science, and government, and
provides communication flows among more than 170,000 separate networks
around the world.
–Internet Service Provider (ISP) – A commercial firm that maintains a
permanent connection to the internet and sells temporary connections to
–The World Wide Web – A system with universally accepted standards for
storing, retrieving, formatting, and displaying information on the internet.
– Uniform Resource Locator (URL)
–Home Page – A screen display that welcome the visitor with a
greeting that may include graphics, sound, and visual
enhancements introducing the user to the site.
–Webmaster – The person responsible for maintaining an
–Web Servers – Dedicated work stations – large computers –
that are customize for managing, maintaining, and supporting
–Browser – Software that enables a user to access information
on the web.
–Directories – Features the help people find the content they
want on the web. The user types in key words and the directory
retrieves a list of websites with titles containing those words.
–Search Engine – Software for searching web pages that does
not pre-classify them into a directory.
–Intranet – A company’s private network that is accessible only to employees
via entry through electronic firewalls.
–Firewall – Hardware and software security systems that ensure
that internal computer systems are not accessible to outsiders.
–Extranet – A network that allows outsiders limited access to a firm’s internal
New Options for Organizational Design: The
– Fewer employers.
– Simpler organizational structures.
– Reductions in middle-management positions.
– Shrinkage of layers in organization structure
– Electronic information networks are replacing operating managers who
formerly communicated company policies, procedures, or work instructions to
More Flexible Operations
Chapter 3 managing information systems and communication technology. Information manager the manager responsible for the activities needed to generate, analyze, and disseminate information that a company needs to make good decisions. Information management an internal operation that arranges the firm"s information resources to support business performance outcomes. Information a meaningful, useful interpretation of data. Information system (is) an organized method of transforming data into information that can be used for decision making. Solve technical problems, analyze management problems, especially for control purposes applying quality-control standards to production, comparing costs against budgeted amounts, keeping records on employee absences and turnover. Electronic information technology (eit) is applications based on telecommunications technologies. Fax machine a machine that can quickly transmit a copy of documents or. Voice mail a computer-based system for receiving and delivering income graphics over telephone lines. telephone calls. Electronic mail (email) system electronic transmission of letters, reports, and other information between computers.