MGTA02H3 Chapter Notes - Chapter 1: Critical Path Method, Master Production Schedule, Opportunity Cost
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MGTA02H3 Full Course Notes
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Radios, buses, textbooks, newspaper processes that transform resources into finished goods and services create value and provide benefits, could also be farmers, aluminum, steel, fertilizer, petroleum, paint industries or a service. Chapter 1: producing goods and services: entertainment, transportation, education, food preparation, control costs, quality levels, inventory, and plant and equipment. Service operations production activities that yield intangible services. Goods production production activities that yield tangible products ( Operations (production) management the systematic direction and control of the. Production managers managers responsible for ensuring that operations processes. Service-producing processes being physically in contact buses, and appearance of stations in contact: electronics, appliance, automotive industries, extracting aluminum from an ore called bauxite lawn care services, cheque-processing at a bank, gas and electric utilities. Differences between service and manufacturing operations: focus on performance focus on process and outcome focus on service characteristics intangibility: customization, unsotrability focus on the customer-service link normal working conditions.
