MGTA02H3 Chapter Notes - Chapter 1: Manufacturing Resource Planning, Critical Path Method, Gantt Chart

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31 Oct 2010
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MGTA02H3 Full Course Notes
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MGTA02H3 Full Course Notes
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Service operations: production activities that yield tangible and intangible service products. Goods production: production activities that yield tangible products. Production refers to both services and goods. Today customers are very involved b/c of advances in electronic communication. Production operations have become much environmentally friendly. With the internet, service/goods producers are integrating their production activities with those of far-off suppliers and customers. Products provide business with both economic results (pro ts, wages) and non-economic results (new technology) Production has been replaced with operations - a term that re ects both products and services. Operations (production) management: the systematic direction and control of the processes that transform resources into nished goods and services. Production managers: managers responsible for ensuring that operations processes create value and provide bene ts. Operation process: a set of methods and technologies used in the production of a good or a service.

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