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Chapter 3

MGTA02H3 Chapter Notes - Chapter 3: Graphics Software, Collaborative Software, Voicemail

Management (MGT)
Course Code
Chris Bovaird

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-managers now turn to digital technology as an integral part of organizational resources and as a
means of conducting everyday business
-most businesses regard their info. as a private resource
-information managers: the manager responsible for the activities needed to generate, analyze,
and disseminate information that a company needs to make good decisions
-information management: an internal operation that arranges the firm’s information resources
to support business performance and outcomes
Data versus Information
-Data: raw facts and figures
-Information: A meaningful, useful interpretation of data
Information Systems
-Information system (IS): an organized method of transforming data into information that can
be used for decision making
-IS managers must first determine what data is needed, then convert to information and control
flow of information and make sure it only goes to ppl who need it
-technology = new organizational designs
The Expanding Scope of Information Systems
-relationship between IS and organizations is fast changing (from processing payroll data to
control purposes)
-IS are crucial in planning
-increased interdependence between a company’s business strategy and its IS (to effectively
support a strategy, systems software/hardware must be integrated)
Electronic Business and Communication Technologies
-E-communications allow for instantaneous communication = meeting needs of companies
-Electronic information technologies (EIT): IS applications based on telecommunications
technologies (uses networks of applicants or devices eg. cell phones and computers). Enhances
performance and productivity by 2 functions
1. Providing coordination and communication w/in the firm
2. Speeding up transactions w/other firms
-6 most used innovations:
1. fax machine: A machine that can quickly transmit a copy of documents or graphics over
telephone lines
2. Voice mail: a computer-based system for receiving and delivering incoming telephone calls
3. email system: electronic transmission of letters, reports, and other info. between computers
4. electronic conferencing: Allows people to communicate simultaneously from different
locations via telephone, video or email group software
5. groupware: a system that allows 2(+) individuals to communicate electronically btwn PCs
6. Digital information services provides general info to everyone about a company
MGTA04 Chapter 3
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