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Chapter 3

MGTA02H3 Chapter Notes - Chapter 3: Graphics Software, Collaborative Software, Voicemail


Department
Management (MGT)
Course Code
MGTA02H3
Professor
Chris Bovaird
Chapter
3

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INFORMATION MANAGEMENT: AN OVERVIEW
-managers now turn to digital technology as an integral part of organizational resources and as a
means of conducting everyday business
-most businesses regard their info. as a private resource
-information managers: the manager responsible for the activities needed to generate, analyze,
and disseminate information that a company needs to make good decisions
-information management: an internal operation that arranges the firm’s information resources
to support business performance and outcomes
Data versus Information
-Data: raw facts and figures
-Information: A meaningful, useful interpretation of data
Information Systems
-Information system (IS): an organized method of transforming data into information that can
be used for decision making
-IS managers must first determine what data is needed, then convert to information and control
flow of information and make sure it only goes to ppl who need it
NEW BUSINESS TECHNOLOGIES IN THE INFORMATION AGE
-technology = new organizational designs
The Expanding Scope of Information Systems
-relationship between IS and organizations is fast changing (from processing payroll data to
control purposes)
-IS are crucial in planning
-increased interdependence between a company’s business strategy and its IS (to effectively
support a strategy, systems software/hardware must be integrated)
Electronic Business and Communication Technologies
-E-communications allow for instantaneous communication = meeting needs of companies
-Electronic information technologies (EIT): IS applications based on telecommunications
technologies (uses networks of applicants or devices eg. cell phones and computers). Enhances
performance and productivity by 2 functions
1. Providing coordination and communication w/in the firm
2. Speeding up transactions w/other firms
-6 most used innovations:
1. fax machine: A machine that can quickly transmit a copy of documents or graphics over
telephone lines
2. Voice mail: a computer-based system for receiving and delivering incoming telephone calls
3. email system: electronic transmission of letters, reports, and other info. between computers
4. electronic conferencing: Allows people to communicate simultaneously from different
locations via telephone, video or email group software
5. groupware: a system that allows 2(+) individuals to communicate electronically btwn PCs
6. Digital information services provides general info to everyone about a company
MGTA04 Chapter 3
1
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