MGTA02H3 Chapter Notes -Voicemail, Intranet, Typewriter

29 views6 pages
Published on 19 Apr 2013
School
UTSC
Department
Management (MGT)
Course
MGTA02H3
Professor
Chapter 1
Service operations - production activities that yield intangible services.
Goods production - production activities that yield tangible products.
Operations (production) management - systematic direction and control of the processes that
transform resources into finished goods and services.
Production managers - managers responsible for ensuring that operations processes create value and
provide benefits.
Operations process -a set of methods and technologies used in the production of a good or service.
Analytic process - any production process in which resources are broken down.
Synthetic process any production process in which resources are combined.
High-contact system a system in which the services cannot be provided without the customer being
physically in the system.
Low-contact system a system in which the services can be provided without the customer being
physically in the system.
Forecast estimates of future demand for both new and existing products.
Capacity the amount of a good that a firm can produce under normal working conditions.
Process layout way of organizing production activities such that equipment and people are grouped
together according to their function.
Cellular layout used to produce goods when families of products can follow similar flow paths.
Product layout way of organizing production activities such that equipment and people are set up to
produce only one type of good.
Assembly line type of product layout in which partially finished goods move through a plant on a
conveyor belt or other equipment.
Service flow analysis analysis that shows the process flows that are necessary to provide a service to
a customer; it allows managers to determine which processes are necessary.
Master production schedule schedule showing which products will be produced, when production
will take place, and what resources will be used.
Gantt chart production schedule diagramming the steps in a project and specifying the time
required for each.
PERT chart - production schedule specifying the sequence and critical path for performing the steps
in a project.
Operations
Control - managers monitor production performances by comparing results with plans
and schedules.
Follow-up - checking to ensure that production decisions are being implemented.
Materials
Management - planning, organizing, and controlling the flow of materials from purchase to
distribution of finished goods
Standardization - using standard and uniform components in the production process.
Unlock document

This preview shows pages 1-2 of the document.
Unlock all 6 pages and 3 million more documents.

Already have an account? Log in
Transportation - means of transporting resources to the company and finished goods to buyers.
Warehousing - storage of both incoming materials for production and finished goods for
physical distribution to buyers.
Inventory control - in materials management, receiving, storing, handling, and counting of all raw
materials, partly finished goods, and finished goods.
Purchasing - acquisition of all the raw materials and services that a company needs to
produce its products.
Holding costs - costs of keeping extra supplies or inventory on hand.
Lead times - in purchasing control, the gap between the customer’s placement of an order
and the seller’s shipment of merchandise.
Supplier selection - finding and determining suppliers to buy from.
JIT production system - Just-in-time method of inventory control in which materials are acquired and
put into production just as they are needed.
Chapter 2
Productivity measure of efficiency that compares how much is produced with the resources
used to produce it
Quality - product’s fitness for use in terms of offering the features that consumers want.
Labour productivity - partial productivity ratio calculated by dividing gross domestic product by total
number of workers.
Total quality
Management - concept that emphasises that no defects are tolerable and that all employees
are responsible for maintaining quality standards.
Performance quality - overall degree of quality; how well the features of a product meet consumers’
needs and how well the product performs.
Quality reliability - consistency of quality from unit to unit of a product.
Quality ownership - concept that quality belongs to each employee who creates or destroys it in
producing a good or service; the idea that all workers must take responsibility
for producing a quality product.
Business process
Re-engineering - redesigning of business processes to improve performance, quality, and
productivity.
Supply chain - flow of information, materials, and services that starts with raw materials
suppliers and continues through other stages in the operations process until the
product reaches the end customer.
Supply chain
Management - principle of looking at the chain as a whole to improve the overall flow through
the system.
Unlock document

This preview shows pages 1-2 of the document.
Unlock all 6 pages and 3 million more documents.

Already have an account? Log in

Document Summary

Operations (production) management - production activities that yield intangible services. production activities that yield tangible products. systematic direction and control of the processes that transform resources into finished goods and services. Production managers - managers responsible for ensuring that operations processes create value and provide benefits. Operations process -a set of methods and technologies used in the production of a good or service. Analytic process - any production process in which resources are broken down. Synthetic process any production process in which resources are combined. High-contact system a system in which the services cannot be provided without the customer being. Low-contact system a system in which the services can be provided without the customer being physically in the system. physically in the system. Forecast estimates of future demand for both new and existing products. Capacity the amount of a good that a firm can produce under normal working conditions.

Get OneClass Grade+

Unlimited access to all notes and study guides.

YearlyMost Popular
75% OFF
$9.98/m
Monthly
$39.98/m
Single doc
$39.98

or

You will be charged $119.76 upfront and auto renewed at the end of each cycle. You may cancel anytime under Payment Settings. For more information, see our Terms and Privacy.
Payments are encrypted using 256-bit SSL. Powered by Stripe.