MGTA02H3 Chapter Notes - Chapter 1-5: Material Requirements Planning, Master Production Schedule, Quality Management
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MGTA02H3 Full Course Notes
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B/c success or failure may depend on provider-customer contact. Service operations: production activities that yield intangible services. Goods production: production activities that yield tangible products. Production historically referred to the making of physical goods, now it also means services. Service-sector managers focus less on equipment and technology than on the human element in operations in all kinds of production b/c electronic. Today, customers are communications are key components in winning and keeping customers in huge range of competitive industries. Smoke, grease, and danger have been replaced by high-tech machines. Production operations have also become much more environmentally friendly. New technologies allow machines to run more cleanly, quickly, and safely and to operate on a global scale. W/ internet, producers of both services and goods are integrating their production activities with those of far-off suppliers and customers. Products provide businesses with both economic results (wages, profits, good purchased from other companies) and non-economic results (new technology, innovations, pollution)
