MGTA02H3 Chapter : MGTA04 Textbook Notes.docx

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29 Apr 2013
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MGTA02H3 Full Course Notes
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MGTA02H3 Full Course Notes
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Service operations: production activities that yield intangible services. Goods production: production activities that yield tangible products. Operations [production] management: the systematic direction and control of the processes that transform resources into finished goods and services. Production managers: managers responsible for ensuring that operations processes create value and provide benefits. Operations process: a set of methods and technologies used in the production of a good or a service. Types of transformation technology: to turn raw materials into finished goods. Chemical process: raw materials are chemically altered. Such techniques are common in the aluminum, steel, fertilizer, petroleum and paint industries. Fabrication processes: mechanically alter basic shape or form of product: occurs in the metal forming, woodworking, and textile industries. Assembly processes: put together various components: common in electronics, appliance, automotive industries. Transport processes: goods acquire place utility be being moved from one location to another: e. g. trucks routinely move bicycles from manufacturing plants to consumers thru warehouses and discount stores.

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