MGTA02H3 Chapter Notes -Master Production Schedule, Business Process Reengineering, Total Quality Management
11 Sep 2013
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MGTA02H3 Full Course Notes
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Effective business: produce high-quality goods/services, good info to base decisions. 4 aspects for firm"s survival: efficient production of goods/services, increasing productivity and quality, managing information systems, principles of accounting. Chapter 1 producing goods and services: explain meaning of production and operations. Service operations provide intangible and tangible service products. Production associated with manufacturing, operations refers to service and goods production. Operations/production management is systematic direction and control of processes transforming resources into finished services and goods creating value for and providing benefits to customers. Overseeing production, inventory, quality control, operations/production managers ensure that operations processes create value and provide benefits: explain two classifications of operations processes. Products provide businesses with economic results: profits, wages, goods purchased. Operations process is set of methods and technologies used in production of good/service. 2 types: analytic process breaks down resources into components. Synthetic process combines raw materials to finished product. Services classified according to extent of customer contact.
