Chapter 3

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6 Jan 2011
Chapter 3
Information manager the manager responsible for the activities needed to generate,
analyze, and disseminate information that a company needs to make good decisions
Information management an internal operation that arranges the firms information
resources to support business performance and outcomes
Data raw facts and figures
Information a meaningful, useful interpretation of data
Information system (IS) an organized method of transforming data into information that
can be used for decision making
Electronic information technologies (EIT) IS application based on telecommunications
Fax machine a machine that can quickly transmit a copy of documents or graphics over
telephone lines
Voice mail a computer-based system for receiving and delivering incoming telephone calls
Electronic mail (email system) electronic transmission of letters, reports, and other
information between computers
Electronic conferencing allows people to communicate simultaneously from different
locations via telephone, video, or email group software
Groupware a system that allows two or more individuals to communicate electronically
between desktop PCs
Data communication networks global networks that permit users to send electronic
messages quickly and economically
Internet a gigantic network of networks that serves millions of computers, offers
information on business, science, and government, and provides communication flows
among more than 170,000 separate networks around the world
Internet service provider (ISP) a commercial firm that maintains a permanent connection
to the internet and sells temporary connections to subscribers
World Wide Web a system with universally accepted standards for storing, retrieving,
formatting, and displaying information on the internet
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Web Servers dedicated workstations large computers that are customized for
managing, maintaining, and supporting websites
Browser software that enables a user to access information on the web
Directories features that help people find the content they want on the web. The user
types in key words and the directory retrieves a list of websites with titles containing those
Search engine software for searching webpages that does not pre-classify them into a
Intranet a company’s private network that is accessible only to employees via entry
through electronic firewalls
Firewall hardware and software security systems that ensure that internal computer
systems are not accessible to outsiders
Extranet a network that allows outsiders limited access to a firms internal information
Mass-customization producing large volumes of products or services, but giving customers
the choice of features and options they want
Enterprise resource planning large information systems for integrating all the activities
of a company’s business units
Knowledge workers employees whose jobs involve the use of information and knowledge as
the raw materials of their work
Transaction processing systems (TPS) applications of information processing for basic
day-to-day business transactions
System operations personnel people who run a company’s computer equipment
Computer-aided design (CAD) computer analysis and graphics programs that are used to
create new products
Computer-aided manufacturing (CAM) computer systems used to design and control all
the equipment and tools for producing goods
Management information systems (MIS) systems that support an organizations
managers by providing daily reports, schedules, plans, and budgets
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