Textbook Notes (381,222)
CA (168,408)
UTSC (19,325)
MGT (1,095)
MGTA02H3 (363)
Chapter 1

Chapter 1 - Study Guide (2nd edition)

4 Pages
84 Views

Department
Management (MGT)
Course Code
MGTA02H3
Professor
Chris Bovaird

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Chapter 1 Study Guide
Business: an organized effort to provide things that customers want to buy
This implies: the ability to provide the things that people want to buy
Operations: The direction and control of processes that transform resources into
finished goods OR The management of the creation of goods and services, using the
factors of production
-Operations managers make things or make things happen
-Production implies that Canadian businesses make products
Fact: 80% of Canadians work in “services & services make up 69.1% of the GDP
Service Operations: Production activities that yield intangible services
Goods Production: Production activities that yields tangible products
Operation (Production) Management: The systematic direction and control of
the processes that transform resources into finished goods and services
Production Manger: managers responsible for ensuring that operations process
create value and provide benefits
Operation Process: A set of methods and technologies used in the production of a
good or service
Types of production are classified according to differences in their
operations:
-Goods manufacturing can be broken down according to the type of
transformation technology:
Chemical process: raw materials are chemically altered [steel,
gas, paint]
Fabrication process: mechanically alter basic shape and form of
a product [metals, woodworking, textile]
Assembly process: put together various components [electronics,
cars]
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Description
Chapter 1 Study Guide Business: an organized effort to provide things that customers want to buy This implies: the ability to provide the things that people want to buy Operations: The direction and control of processesthat transform resources into finished goods OR The management of the creation of goods and services, using the factors of production - Operations managers make things or make things happen - Production implies that Canadian businesses make products Fact: 80% of Canadians work in services & services make up 69.1% of the GDP Service Operations: Production activities that yield intangible services Goods Production: Production activities that yields tangible products Operation (Production) Management: The systematic direction and control of the processesthat transform resources into finished goods and services Production Manger: managers responsible for ensuring that operations process create value and provide benefits Operation Process: A set of methods and technologies used in the production of a good or service Types of production are classified according to differences in their operations: - Goods manufacturing can be broken down according to the type of transformation technology: Chemical process: raw materials are chemically altered [steel, gas, paint] Fabrication process: mechanically alter basic shape and form of a product [metals, woodworking, textile] Assembly process: put together various components [electronics, cars] www.notesolution.com
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