service operations are production activities that yield intangible services: provides services such as entertainment, transportation, education, and food preparation. goods production is production activities that yield tangible products: firms make tangible products such as radios, newspapers, buses, and textbooks. although the term production has been referred to as the making of physical goods, the concept as we now use it also means services. many of the things we need or want, from health care to fast food, are produced from service operations. service-sector managers focus less on equipment and technology than on the human element in operations because success or failure may depend on provider-customer contact. production operations have also become much more environmentally friendly. www. notesolution. com. products provide businesses with both economic results (profits, wages, goods purchased from other companies) and non-economic results (new technology, innovations, pollution).