MGTA02H3 Chapter Notes - Chapter 1: Master Production Schedule, Gantt Chart, Mercury Marine
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MGTA02H3 Full Course Notes
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Service operations: production activities that yield tangible and intangible service products (e. g. entertainment, transportation, education & food preparation). Goods production: activities that yield tangible products (e. g. radios, newspapers, books & text books). What does production mean today: historically applied to goods only, but now includes productions of services. Many of the things we need or want are produced by service operations. Therefore, service-sector managers now focus more on the human element in operations rather than the equipment and technology. This is because the success or failure now relies on the provider-customer contact. Happier consumers lead to a more successful firm. To ensure happier customers, firms are now placed faster, schedules are accelerated and delivery times are shrinking. Growth of global operations: many countries have joined the global competition, although the factory remains the centrepiece for manufacturing, it plays a smaller role than it did a decade ago. Machines have the capabilities to make minor decisions without human assistance.
